FAQs
What is your turnaround time? Can you rush my film?
Turnaround time depends on the amount of film we have to process. Generally, summer months are busy, with longer turnaround times. Please contact us if you need to know the approximate turnaround time. We charge double the development cost for a rush development. Please contact us regarding rush orders before bringing them in.
Can you develop film from disposable cameras?
Yes. We charge a recycling fee of $2/camera for single-use cameras.
How do I get my negatives back?
To collect your negatives and prints, please visit our Inglewood studio at 915 9 Ave SE, Calgary, or request to have them mailed to you. Appointments are required for pick-ups, and you can conveniently schedule an appointment using our Calendly booking system at bit.ly/bookneat. If you arrive without an appointment, we may not be able to accommodate your request. You can also request to have your negatives mailed back to you for an additional $5.00.
How do I convert my RAW scans?
You’ll need software capable of opening Sony A1 RAW files and inverting the negative into a positive image. Here is a guide on how to manually invert colour negative images. These are some software options:
Can you develop my old/unknown film?
It depends on how old and the type of film! Very old film can turn out completely blank or very degraded—so beware! Expired E-6 is unlikely to retain any information. We cannot process film of an unknown type - as the chemistry required varies by film type. Some old films may need to be stand-developed for best results; we’ll advise you if this is the case!
Do you develop re-spooled cinema film (with a remjet backing)?
We do not process ECN-2 film. We DO process CineStill film and any re-spooled cinema film that has the remjet removed.
Can you push or pull film?
Yes, we can push or pull your Black & White film! Make sure to note that you need your film pushed or pulled on the intake form (indicate which rolls if you’re submitting more than 1). We charge an additional $5.00 per roll for this service. We no longer push or pull C-41 & E6. Please expect longer wait times for orders with pushed or pulled film.
Can you scan with the film border/sprockets included?
Soon!
Can you scan half-frame and panoramic?
Yes! We scan half-frame images individually. We charge an additional $10.00 to scan half-frame and panoramic films.